Lead the technical direction of the ServiceNow platform, defining scalable architecture, governance standards, and integration strategies to ensure ServiceNow capabilities align with business and technology objectives.
Compensation
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Responsibilities
Define and maintain ServiceNow platform architecture, standards, and roadmap aligned with enterprise technology strategies.
Design scalable, secure, and sustainable ServiceNow solutions supporting performance, integration, and compliance requirements.
Lead implementation and configuration of ServiceNow applications, modules, and platform capabilities.
Design and oversee integrations between ServiceNow and enterprise systems using REST APIs, IntegrationHub, and related technologies.
Establish and enforce platform governance, coding standards, architectural guardrails, and security best practices.
Requirements
Bachelor's degree
Master's degree
Nice to have: ServiceNow Certified Application Developer
Nice to have: Certified Implementation Specialist (HR, Customer Service Management, or IT Service Management)
The ServiceNow Architect is a key member of the ServiceNow practice, responsible for designing scalable, secure, and high-performing ServiceNow solutions that align with clients’ business objectives and enterprise technology strategies. This role serves as a trusted technical advisor to clients and provides architectural leadership throughout the full lifecycle of ServiceNow implementations and transformation initiatives.
Compensation
Compensation Range: $103,500 - $190,100. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Responsibilities
Lead the architecture and technical design of complex ServiceNow implementations, enhancements, integrations, and transformation initiatives.
Serve as a trusted technical advisor to clients, providing guidance on ServiceNow platform strategy, architecture, capabilities, scalability, security, and best practices.
Partner with business and technology stakeholders to understand business objectives and technical requirements and translate them into scalable ServiceNow solution architectures.
Develop solution architecture, technical designs, integration strategies, data models, and implementation approaches that align with client enterprise architecture and ServiceNow best practices.
Provide architectural oversight throughout the implementation lifecycle, ensuring solutions are technically sound, maintainable, secure, scalable, and aligned with established design standards.
Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering or related field