- Juarez, Chihuahua, Mexico
- 3+ years
Lead major incident and problem coordination in BRP's IT Operations Center, author operational documentation, and support business-critical systems.
Responsibilities
- Coordinate major incidents from declaration to closure
- Own business and management communications during incidents
- Open and manage problem records
- Facilitate post-incident reviews
- Draft and review service offerings and runbooks
Requirements
- Bachelor's degree in information technology, business technology management or a related field