- Bangalore, Karnataka, India
- 8+ years
Partner with cross-functional teams to gather requirements, design solutions, and drive process improvements using ServiceNow.
Responsibilities
- Assist in collection and documentation of business requirements
- Translate business needs into functional specifications and process flows
- Identify gaps, inefficiencies, and opportunities for automation and optimization
- Own HLD and LLD from functional standpoint
- Conduct research and analysis to support business decision-making
Requirements
- Bachelor’s degree in business administration, Information Technology, or a related field
- Nice to have: MCO experience
- Nice to have: APO experience
- Nice to have: FSM experience
- Nice to have: ITIL Expert or ITIL v3/v4 certification