- Bangalore, Karnataka, India
- 10+ years
Lead the ServiceNow product roadmap for GBS+ and enterprise shared-services functions, owning product direction, roadmap priorities, and functional decisions.
Responsibilities
- Own and maintain the ServiceNow product roadmap for GBS+ and shared-services functions
- Work with business product managers, process owners, and service leaders to understand priorities and pain points
- Turn business priorities into product capabilities, release plans, and a focused backlog
- Maintain a clear view of committed work, new demand, dependencies, constraints, and risks
- Balance needs of individual functions with opportunities to build common capabilities
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, Finance, Supply Chain, or a related field
- Nice to have: ServiceNow Certified System Administrator
- Nice to have: ServiceNow Certified Application Developer
- Nice to have: ServiceNow Certified Implementation Specialist in Customer Service Management
- Nice to have: Experience implementing or managing ServiceNow CSM in a large enterprise