- Batesville, Indiana, United States
- Hybrid
- Full-time · Associate
- $42K–$57K per year
- 2+ years
Support Baxter's Smart Care Remote Management program by monitoring connected medical devices, investigating alerts, documenting service activities, and coordinating actions to resolve technical issues.
Compensation
The estimated base salary for this position is $41,600- $57,200.
Responsibilities
- Monitor connected medical devices through the Smart Care Remote Management platform and respond to automated device alerts.
- Investigate device error codes and determine appropriate corrective actions, including software updates and service escalation.
- Troubleshoot device connectivity, platform access, and basic product-related issues.
- Support user account administration activities, including password resets and access-related requests.
- Create and coordinate service work orders and dispatch field service technicians as needed.
Requirements
- High school diploma or GED equivalent