- Remote, India
- Remote
- Full-time
- dependent upon experience
- 6+ years
Responsibilities
- Run discovery and design workshops
- Map the customer’s service model into Helix ITSM: incident, problem, change, request, knowledge and service level management
- Configure and extend Helix ITSM, Smart IT and Digital Workplace
- Keep customisation low and documented
- Design integrations with REST and the Helix platform (Innovation Studio) to OSS/BSS, HR, monitoring and identity systems
Requirements
- Nice to have: BMC Certified Associate: HelixGPT 26.1 Administering for Service Management
- Nice to have: BMC Certified Associate: Helix Innovation Studio 25.x for Developers
- Nice to have: BMC Certified Associate: Helix Digital Workplace 23.x for Advanced License Administrators
- Nice to have: BMC Certified Associate: Helix Service Management On-Premises Deployment 25.x