- Remote, United States
- Remote
- Full-time · Associate
- $18–$23 per hour
- 1+ years
Join a customer-focused team dedicated to helping beneficiaries access accurate information and timely support. As a Beneficiary Support Specialist, you will respond to inquiries, resolve service-related concerns, and guide customers through a range of requests with professionalism and care.
Compensation
Hourly pay: $17.75 per hour. Additional health and wellness contribution: $5.09 per hour, bringing the combined compensation and benefits value to $22.84 per hour.
Responsibilities
- Respond to beneficiary and customer inquiries about products, services, account information, and complaints through telephone, email, and other communication channels.
- Use computerized systems and databases to retrieve information, document customer concerns, record resolutions, and update account details.
- Process customer requests, which may include orders, billing and payment inquiries, claims, returns, refunds, and exchanges.
- Identify issues requiring additional assistance and escalate them through the appropriate channels.
- Complete customer interactions within established working hours while maintaining service quality and productivity standards.
Requirements
- High school diploma
- Associate's degree
- Bachelor's degree
- Nice to have: Beneficiary support experience
- Nice to have: Experience working with international customers