- Braga
- On-site
- Full-time · Associate
Respond to inbound customer enquiries via phone, email, chat and social channels in French, providing accurate, timely and empathetic support for product, billing and account-related questions.
Responsibilities
- Respond to inbound customer enquiries via phone, email, chat and social channels in French
- Provide accurate, timely and empathetic support for product, billing and account-related questions
- Troubleshoot technical issues, escalate to relevant teams and follow up to resolution
- Maintain high-quality interactions while meeting service level agreements and KPIs
- Document customer interactions and update records in the CRM system
Requirements
- Nice to have: SaaS experience
- Nice to have: Digital platforms experience