- Kitchener, Ontario, Canada
- Full-time · Manager
- $100K–$120K per year
- 5+ years
The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC. This role is focused on building consistent processes for how preventive maintenance, corrective maintenance, work orders, spares coordination, and service reporting are planned, tracked, and executed across the BESS service portfolio.
Compensation
$100,000 - $120,000 + annual bonus
Responsibilities
- Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions
- Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting
- Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation
- Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
- Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
Requirements
- Engineering
- Logistics
- Supply Chain
- Operations Management