- Remote
- Remote
Support technical needs of customers leveraging Ubuntu and open source products, providing empathetic engagement, collaborative problem solving, and operational reliability.
Responsibilities
- Partner directly with customers across remote sessions, ticketing, and live conversations to deeply understand and resolve technical roadblocks.
- Collaborate with internal engineering teams and regional peer groups to bridge complex code fixes and customer satisfaction.
- Manage support cases with integrity and clear communication.
- Guide customers through Ubuntu development process and timelines.
- Author and maintain knowledge base articles.
Requirements
- Undergraduate degree in a technical subject or equivalent experience