Senior Conversational AI Designer and Content Specialist
Keystone Solutions, LLC · Posted Nov 6, 2026
- Brussels, Brussels Capital, Belgium
- Hybrid
- Full-time · Senior
- 3+ years
Lead conversational AI design and content for a client in Brussels, combining chat and voice experiences with GenAI-driven flows.
Responsibilities
- Design, configure, and optimize chatbot and voice bot conversations end to end
- Extend chat journeys into voice, adapting dialogue structure and tone
- Manage and structure chatbot and voice bot content across Dutch, French, and English
- Analyze performance data and logs to identify root causes and prioritize improvements
- Conduct usability and model-quality testing of GenAI responses