- Toronto, Ontario, Canada +1 more
- Contract
Develop, implement and maintain quality assurance programs and initiatives to assess and improve customer communication and service delivery.
Locations (2)
- Toronto, Ontario, Canada
- Canada
Responsibilities
- Develop, implement and maintain quality assurance programs and initiatives to assess and improve customer communication and service delivery.
- Conduct structured quality audits and assessments across customer communication channels.
- Monitor and analyze quality key performance indicators, audit findings and customer feedback to identify strengths, recurring issues and opportunities for improvement.
- Prepare quality assurance reports and provide evidence-based findings and recommendations to business leaders and stakeholders.
- Develop and maintain quality program evaluation systems, assessment criteria and processes to support consistent performance monitoring.