Customer Service/Information Services Support Representative
PFG | Performance Good Group · Posted Nov 9, 2026
- Carroll, Iowa, United States
- On-site
- Full-time · Entry
- 1–2 years
Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems.
Responsibilities
- Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues.
- Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees.
- Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues.
- Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems.
- Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed.
Requirements
- High school diploma or equivalent
- Nice to have: High-volume phone environment
- Nice to have: Office or warehouse systems
- Nice to have: Software applications