- Tokyo, Tokyo, Japan
- Full-time · Senior
- 7+ years
Supportability Engineer for Keystone Storage as a Service (STaaS) in Japan, responsible for maintaining estate-level health, operational readiness, and customer success.
Responsibilities
- Maintain comprehensive understanding of Keystone Estate in Japan
- Monitor operational metrics and support trends
- Develop and communicate risk assessments and recommendations
- Lead or support estate reviews and operational health assessments
- Serve as bilingual liaison between Japanese customers and global NetApp teams
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field