- Krakow, Poland
- Full-time · Principal
- PLN 179K–PLN 287K per year
- 4+ years
Serve as single POC for named Elite accounts, run Monthly Business Reviews, deliver technical health reviews, monitor renewal risk, advocate escalations, and guide training and enablement.
Compensation
The BASE salary range for this position is: 179200 - 286700 PLN.
Responsibilities
- Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
- Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
- Deliver technical health reviews on cadence — configuration, integrations, adoption — and near‑SysAdmin configuration coaching.
- Watch the account’s renewal‑risk radar: account‑level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
- Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so.