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1–2 jobs· newest first

Support Analyst
SYSPRO · South Africa
Hybrid · Full-time · Associate
Senior Support Analyst
SYSPRO · South Africa
Hybrid · Senior

+10K new in the last hour

Support Analyst

SYSPRO · Posted Nov 9, 2026

South Africa
Hybrid
Full-time · Associate
2–3 years

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Provide assistance, advice, and solutions for standard to moderately complex ERP issues, ensuring timely resolution of client requests in line with defined service level agreements.

Responsibilities

Resolve standard to moderately complex technical ERP issues and support requests within defined SLA timeframes, maintaining greater than 90% case resolution rate and greater than 85% quality rating.
Document solutions thoroughly and contribute a minimum of 2 articles per month to the knowledge base.
Maintain and update the discrepancy database – raising, duplicating, documenting, and closing all events.
Handle client communications professionally, providing proactive status updates and managing expectations.
Follow established procedures and escalation protocols.

Requirements

NQF Level 4 / Senior Certificate
Bachelor’s degree in Computer Science or Computer Engineering
Nice to have: Syspro ERP certifications

Skills

Syspro ERP product experience ERP systems business processes Microsoft Office Microsoft SQL Syspro Reporting Services ticketing systems case management tools

Benefits

25 annual leave days
30 days paid sick leave over 3-year cycle
Pension 10%
Medical aid
Life insurance

See full job description

Senior Support Analyst

SYSPRO · Posted Nov 9, 2026

South Africa
Hybrid
Senior
4–6 years

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Provide advanced technical support for complex ERP issues, mentor junior team members, and contribute to continuous improvement initiatives within Global Support Operations.

Responsibilities

Resolve complex technical issues and advanced ERP support requests independently
Provide technical mentoring and guidance to Support Analysts and Junior Support Analysts
Contribute high-quality articles to the knowledge base and Support Extranet
Maintain and update the discrepancy database
Participate in root cause analysis and problem management

Requirements

Senior Certificate or NQF Level 4 equivalent
Bachelor’s degree in Computer Science or Computer Engineering
Nice to have: Syspro ERP experience
Nice to have: mentoring junior team members

Skills

ERP systems troubleshooting analytical skills root cause analysis Microsoft Office Microsoft SQL

Syspro Reporting Services

Benefits

25 annual leave days
30 days paid sick leave over 3-year cycle
Hybrid working environment (3 office days, with Tuesday and Thursday as mandatory)
Pension 10%
Medical aid

See full job description