- Rome, New York, United States
- On-site
- Full-time · Senior
- $26–$32 per hour
Senior technical resource to the Loan Servicing Team, providing advanced servicing, escalation, and quality assurance support.
Compensation
Compensation: $25.78/hour to $32.22/hour (actual rate will depend on experience)
Responsibilities
- Independently research and resolve complex loan servicing discrepancies
- Handle escalated Salesforce cases and member or internal-partner inquiries
- Provide accurate, timely, and professional updates and document findings
- Provide coverage for specialized servicing functions and assist with high-priority backlogs or outages
- Prepare and process mortgage and home-equity lien discharges