- Aurora, Colorado, United States
- 6+ years
Provide 24/7 operational support for the Thresher system, monitoring performance, troubleshooting incidents, and communicating with users and stakeholders.
Responsibilities
- Monitor system performance and integrity via Thresher tools
- Identify and address anomalies in track data sources
- Maintain situational awareness of overall system performance
- Provide Tier 0-1 technical support to users
- Facilitate escalation of issues to higher support tiers
Requirements
- Associate's degree in a related field
- Nice to have: chat programs
- Nice to have: ITSM
- Nice to have: Tier 1 or 2 technical support
- Nice to have: military operations familiarity