- Japan
Seeking a System Support Specialist to support Workcloud, a proprietary cloud-based HR and payroll management system, serving as a key point of contact between internal teams and external clients.
Responsibilities
- Respond to system-related inquiries from external clients.
- Investigate reported system issues and coordinate with internal technical teams to resolve them.
- Provide clear explanations and guidance on system functionalities and troubleshooting.
- Ensure timely follow-up and maintain effective communication with clients.
- Prepare and maintain release notes for Workcloud system updates and enhancements.
Requirements
- Nice to have: HRIS
- Nice to have: Payroll systems
- Nice to have: Enterprise software
- Nice to have: SaaS products
- Nice to have: Cloud-based business applications