- Milton Keynes, England, United Kingdom
- Hybrid
Manage the investigation and resolution of customer complaints, ensuring fair outcomes and compliance with FCA, FOS, TCF and vulnerable customer guidance.
Compensation
Competitive salary, bonus scheme
Responsibilities
- Undertake fair, consistent, prompt and thorough investigations of written and verbal complaints
- Use judgement to ensure fair and appropriate customer outcomes within relevant limit of authority
- Produce high-quality written final responses and provide comprehensive professional summaries and updates to stakeholders
- Evaluate customer circumstance, inconvenience and distress to achieve appropriate resolution
- Negotiate with relevant business areas and external parties to reach multi-partite resolution