Customer Success Operations
Endex · New York City, US+7 moreOn-site · Full-time
+10K new in the last hour
Endex · Posted Nov 7, 2026
- New York City, New York, United States +7 more
- On-site
- Full-time
Build the systems, reporting and workflows behind customer onboarding, adoption and retention for Endex's customer success team.
- New York City, New York, United States
- Denver, Colorado, United States
- Chicago, Illinois, United States
- Singapore, Singapore
- London, England, United Kingdom
San Francisco, California, United States
Show all 8 locations
- Austin, Texas, United States
- Los Angeles, California, United States
- Build the CS Operating Model: Maintain lifecycle stages, onboarding handoffs, account segmentation and clear ownership across the customer team.
- Make Health Signals Useful: Combine usage and relationship data into practical dashboards, review cadences and alerts that lead to action.
- Improve Health Reporting: Keep account signals understandable and tied to action.
- Scale Customer Programs: Build repeatable workflows for onboarding milestones, adoption follow-up, business reviews and renewal-risk escalation.
- Measure the Lifecycle: Report onboarding progress, adoption and retention consistently.
- Nice to have: Customer success platform experience
- Nice to have: SQL or reporting skills
- Nice to have: Experience with CRM or customer success platforms, lifecycle reporting and workflow automation
- Health & Dental Insurance
- Monthly Wellness Stipend
- 401K Matching