- Ramos Arizpe, Coahuila, Mexico
- On-site
- Full-time · Mid
- 3+ years
The Warranty Engineer Liaison serves as the critical technical link between the engineering department and the OEM customer. Responsible for the full cycle of warranty management for transmission/transfer case systems, from practical root cause analysis of failures in the field.
Responsibilities
- Perform detailed teardowns of returned transmission units (Transfer Case, Rear Drive Units) to identify mechanical, hydraulic, or electrical failure modes.
- Lead cross-functional teams through the 8D process using RedX methodologies, Ishikawa diagrams, and 5 Whys to prevent recurrences.
- Analyze warranty data trends (IPTV/CPV) to identify emerging field problems before they become high-visibility campaigns.
- Protect product integrity, reduce warranty expenditure, and maintain a high level of trust with the OEM.
Requirements
- Bachelor's degree in Mechanical Engineering or related field