- Norwood, Massachusetts, United States
- 1+ years
Desktop Support Specialist responsible for delivering high quality desktop support services to internal customers and external client liaisons.
Responsibilities
- Responds to user helpdesk requests and answers telephone inquiries
- Prioritizes and resolves technical issues to ensure timely completion of work orders
- Manages PC installations, imaging, upgrades, and patches
- Troubleshoots and resolves problems related to hardware and software
- Collaborates with Network Support to ensure PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network
Requirements
- Associates Degree required
- Bachelor's Degree preferred
- Nice to have: 2+ years of desktop support experience
- Nice to have: 1+ years of internship or relevant work experience