- Atlanta, Georgia, United States
- On-site
- Full-time · Manager
- 10+ years
Lead and manage a team of approximately 15 engineers providing 24x7 application support for data governance tools, ensuring production stability and compliance with Truist standards.
Responsibilities
- Lead and manage a team of approximately 15 engineers providing 24x7 application support and ensuring production stability.
- Partner with stakeholders to define job SLAs, scope work items, and ensure timely incident resolution.
- Serve as Delivery Manager in ServiceNow, ensuring compliance with TDLC processes for change management.
- Collaborate closely with customers to understand product roadmaps and business requirements, and translate them into well-defined Rally features for automation and environment stability.
- Triage production incidents, prioritize issues, and plan effective resolution strategies that meet incident SLAs and documentation standards.
Requirements
- Bachelor's degree in related field
- Nice to have: 15+ years overall experience
- Nice to have: Strong experience in software architecture and system design
- Nice to have: Experience collaborating with customers and stakeholders
- Nice to have: Experience with automation ideas