- Peoria, Illinois, United States
- Full-time · Senior
- $128K–$193K per year
Provide Remote Service product and application expertise to help dealers improve service operations, technician efficiency, and customer experience.
Compensation
$128,470.00 - $192,710.00
Responsibilities
- Provide Remote Service product and application expertise to help dealers improve service operations, technician efficiency, and customer experience.
- Serve as a Remote Service ambassador by representing the product at dealer engagements, industry events, conferences, and other customer-facing opportunities.
- Partner with dealers and DSD teams to drive a “remote-first” mindset, helping identify opportunities to resolve issues faster, reduce downtime, and potentially avoid unnecessary technician travel.
- Gather Voice of Customer, dealer, and business feedback and translate those insights into product needs.
- Partner with business owners to help shape new Remote Service capabilities that solve real-world problems and deliver strong user experience.