Responsible for ensuring that excellent guest service is provided and carrying out daily duties in a banquet setting.
Responsibilities
Provide exceptional guest service and carry out daily duties in accordance with Hyatt Standards
Prepare rooms and tables for breakfast, lunch or dinner and set rooms (table, linen, silverware, glassware, food area)
Assist the Banquet Captain, Food & Beverage Manager, and/or Executive Chef with any preparation needs
Serve guest breakfast, lunch or dinner and beverages from the bar as required
Make sure the soup ladles, tossed salads, portions pies and desserts, coffee is brewed and performs other service as determined by function size and guest requirements
Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Compensation
Salary Range: $12.00 - $12.00 Hourly
Responsibilities
Check station before, during and after shift for proper set-up and cleanliness.
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
The Guest Services Concierge is onsite for Owners and crew at an EJM/NetJets exclusive use facility, ensuring seamless customer service by proactively engaging with the airport, FBO, caterers, ground and other service providers.
Compensation
Base Salary Range: $37,000 - $82,000
Responsibilities
Manages personal schedule based upon defined variables (prioritizing flight activity, levels of flight, departures vs arrivals, surrounding airport activity)
Proactively resolves all issues that would otherwise cause service interruptions
Responsible for the daily maintenance of the lounges established at the location
Controls high priced stock items to ensure items are properly tracked and used by crews
Maintain Commissary stock by monitoring quantities and placing orders
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