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Bilingual French Call Center Representative

MCI Careers · Posted May 5, 2026

Cape Town, Western Cape, South Africa

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Provide exceptional customer support to English- and French-speaking clients in a call center environment, handling inbound and outbound calls, resolving inquiries, and maintaining accurate records.

Responsibilities

Handle high volumes of inbound and outbound customer calls in both English and French.
Provide accurate information and support regarding customer accounts, billing queries, service requests, product information, and account updates.
Communicate effectively with customers across both languages, ensuring clarity, professionalism, and cultural sensitivity.
Translate customer concerns, requests, and information where required to support internal communication and issue resolution.
Resolve first-line customer inquiries efficiently while maintaining a high standard of service.

Requirements

National Senior Certificate
Grade 12
Nice to have: Previous experience in a bilingual customer service, call center, or contact center environment

Skills

Fluency in English Fluency in French CRM systems Microsoft Office

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Benefits

Bilingual French Call Center Representative

Responsibilities

Requirements

Skills