Seeking a System Support Specialist to support Workcloud, a proprietary cloud-based HR and payroll management system, serving as a key point of contact between internal teams and external clients.
Responsibilities
Respond to system-related inquiries from external clients.
Investigate reported system issues and coordinate with internal technical teams to resolve them.
Provide clear explanations and guidance on system functionalities and troubleshooting.
Ensure timely follow-up and maintain effective communication with clients.
Prepare and maintain release notes for Workcloud system updates and enhancements.
Own timely fee billing related setup, workflow case management and efficient closure of inquiries within standard level agreement raised by internal client services, relationship management teams and clients for fee billing invoices and billing agreements across all Commercial & Investment Banking (CIB) product lines.
Responsibilities
Manage the Billing Setup processes to provide invoices within SLA
Build and maintain rapport with external contacts integral to the billing process
Improve and maintain the overall communication of the team with both internal and external contacts
Research inquiries and address difficult issues escalated by the onboarding analysts or outside contacts
Manage the administrative functions (attendance records, overtime pay, performance management etc.) of the team
Requirements
Bachelor Degree - Accounting, Finance, Management, or Business
Nice to have: Billing Operations experience
Nice to have: Securities Services Operations experience
