- Remote, United States
- Remote
- Full-time · Associate
- $20–$25 per hour
- 1+ years
A primary bridge for English- and Spanish-speaking members, helping them navigate healthcare complexities with empathy and precision across inbound service, proactive outreach, and digital support.
Compensation
Salary Range: $20 – $25/ hour
Responsibilities
- Engage fluently in English and Spanish across all communication channels (calls, SMS, chat, email, video)
- Translate and simplify complex healthcare, insurance, and medical terms
- Serve as a trusted point of contact to assist members in finding language-congruent providers and scheduling appointments
- Conduct proactive outreach to share information on preventive screenings and benefit utilization
- Identify situations requiring clinical escalation and collaborate with medical staff
Requirements
- Nice to have: Medicare Advantage background
- Nice to have: Health insurance background
- Nice to have: HIPAA-regulated medical environments experience
- Nice to have: Bilingual customer service or medical translation experience