- Melbourne, Victoria, Australia
- Senior
Senior TechBar Analyst responsible for advanced front‑line IT support, incident management, and ServiceNow service‑management practices.
Responsibilities
- Deliver advanced front‑line IT support through the TechBar, managing complex incidents and service requests.
- Act as an escalation point for complex or high‑impact issues.
- Proactively identify service improvement opportunities and reduce recurring incidents.
- Lead by example in delivering exceptional customer experiences.
- Support modern workplace technologies including endpoints, mobility, and collaboration platforms.