- Cupertino, California, United States
- On-site
- 3–5 years
Support Apple Ads systems and technical tools, investigate and solve technical issues, lead support issues, monitor and report support efforts, coordinate cross‑functional partner support, assist with policy enforcement, promote education, develop support content, and work across multiple time zones.
Responsibilities
- Provide internal and external client support for Apple Ads systems and technical tools
- Investigate and solve technical issues
- Lead support issues by providing data and analysis to Operations, Engineering and Product teams
- Monitor, analyze, and report on support efforts to key internal partners
- Elicit feedback cross‑functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
Requirements
- Bachelor's Degree
- Nice to have: Search/Performance Advertising
- Nice to have: B2B Advertising
- Nice to have: Developer Relations
- Nice to have: Self‑starter