- Lisbon, Lisbon District, Portugal
- Hybrid
- Full-time · Manager
- 5+ years
The Zendesk Manager will lead the configuration, migration, and optimization of the Zendesk platform to support global customer operations and growth.
Responsibilities
- Lead the configuration, migration, and optimization of Zendesk platform
- Manage and scale global customer operations systems
- Explain technical decisions to non-technical stakeholders
- Manage Zendesk workflows and support channels
- Ensure documentation of technical setups and processes
Requirements
- Nice to have: Salesforce Service Cloud
- Nice to have: REST APIs
- Nice to have: OAuth
- Nice to have: JSON payloads