- Bangalore, India
- On-site
- Full-time · Senior
- 2+ years
Lead Product and Technical Service technician coordinator who assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment.
Responsibilities
- Support & provide service via calls, emails and tickets
- Work on provided offline activities
- Follow given SOP’s and flag any unresolved issues, escalations to L2
- Ability to diagnose and analyze technical problems
- Analyse different systems and energy data to find potential for energy optimization
Requirements
- University Degree – B.Tech in Electrical/Mechanical Engineering
Skills
Benefits
- Competitive benefits programs
- Flexible schedules
- Parental leave
- Professional development opportunities