- Sydney, New South Wales, Australia
- Full-time
Provide strategic leadership for Ingram Micro Australia’s Quote Desk, Vendor Operations, Customer Experience, and Pre-Sales Exception/Queue Management functions, guiding teams locally and offshore to deliver exceptional service and operational excellence.
Responsibilities
- Build and develop high-performing teams, setting the strategic direction for service delivery, capacity, productivity, and quality across complex operational environments.
- Spearhead enterprise-wide process simplification, automation, digital self-service, and Xvantage adoption to optimise scalability and the customer experience.
- Establish high-level KPIs, service standards, and governance frameworks to ensure accurate transaction processing and effective exception management.
- Collaborate with senior stakeholders across Sales, Product Management, Vendor Management, Operations, Finance, and Technology to solve complex challenges and enhance the operating model.
- Provide strategic insights and recommendations to senior leadership to drive continuous improvement and future readiness.
Requirements
- Nice to have: Enterprise thinking
- Nice to have: Large-scale transformation initiatives