Voice & Cloud Communications Provisioning and Service Assurance Engineer
Tieto · Posted Nov 5, 2026
- Rio de Janeiro, Rio de Janeiro, Brazil
- 3+ years
Support Voice and Cloud Communication Value Streams in delivering state‑of‑the‑art solutions, focusing on provisioning and repair activities.
Responsibilities
- Assure second line support for all BICS Voice & Cloud Communication services and platforms
- Follow‑up network availability and quality
- Perform proactive and reactive maintenance actions
- Suggest improvements in the proactive tasks & processes
- Work and collaborate with first line and customer care team to find solutions for problems reported by customers
Requirements
- Relevant degree in Electronics, Computer Sciences, IT, ICT and/or Telecommunications
- Nice to have: Experience in the (international) Wholesale Telecom Business
- Nice to have: Knowledge on Metaswitch Perimeta SBC
- Nice to have: Ribbon SBC (SBC5K and SWe) and Softswitch
- Nice to have: NetNumber TITAN