- Lisbon, Lisbon District, Portugal
- Hybrid
Analyze and resolve complex incidents escalated by the L1 team, perform advanced troubleshooting of international roaming platforms and services, conduct root cause analysis, coordinate incident resolution with international operators, suppliers, and equipment vendors, provide technical leadership during high-impact situations and critical incidents, support and validate change implementations, planned works, and maintenance activities, produce technical documentation, operational procedures, and post-incident reports, support the training and technical development of L1 teams, identify automation and operational optimization opportunities, and participate in technology evolution and operational transformation projects.
Responsibilities
- Analyze and resolve complex incidents escalated by the L1 team
- Perform advanced troubleshooting of international roaming platforms and services
- Conduct Root Cause Analysis (RCA) and define corrective and preventive actions
- Coordinate incident resolution with international operators, suppliers, and equipment vendors
- Provide technical leadership during high-impact situations and critical incidents
Requirements
- Nice to have: VoWiFi Roaming
- Nice to have: 5G Roaming
- Nice to have: IPX networks
- Nice to have: Roaming interworking
- Nice to have: STP