Application Support and Maintenance - Healthcare Provider(EHR/EMR support analyst)
Locations (3)
Noida, Uttar Pradesh, India
Bangalore, Karnataka, India
Hyderabad, Telangana, India
Responsibilities
Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs.
perform root cause analysis for recurring issues.
Proactively monitor application health, interfaces, and batch jobs;
perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
