Answer incoming customer calls and assist with service-related needs for multiple dealership locations.
Locations (3)
Van Nuys, California, United States
Oxnard, California, United States
Los Angeles, California, United States
Compensation
The California pay range for this position is $18.42-$22.00 hourly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location.
Responsibilities
Answer incoming customer calls and assist with service-related needs
Schedule and confirm service appointments across multiple dealership locations
Provide customers with accurate information and work toward resolving their needs during the first call
Document customer conversations and appointment information in dealership systems
Follow up with customers regarding appointments and service-related requests
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
Responsibilities
Providing customer service and support via phone, online chat, or text
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center
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