General Customer Service including post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers.
Responsibilities
Provide customer service and support via phone, online chat, or text
Handle high volume low complexity inquiries in a call center
Analyze and resolve customer issues in an office environment
Act as liaison between customers, production and distribution departments
Provide technical and non-technical support in a walk-in service center
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
Responsibilities
Providing customer service and support via phone, online chat, or text
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center
Student Outreach SpecialistCoverPoint Partners · Remote, US+8 more