- New York, New York, United States
- Full-time · Director
- $150K–$170K per year
- 8+ years
The Director of Client Experience is responsible for crafting and executing a comprehensive clientelling strategy that aligns with key global and local stakeholders to build meaningful relationships and elevate the overall boutique experience.
Compensation
$150k - $170k plus bonus
Responsibilities
- Develop and implement client development strategies to enhance loyalty and recruit new clients, fostering long-lasting relationships through personalized communications
- Lead all initiatives aimed at cultivating one-to-one communication with clients, to drive prospect conversion, client retention, reactivation, and upgrades
- Design meaningful and tailored outreach initiatives that demonstrate our deep understanding and appreciation of the client
- Develop initiatives aimed at increasing appointments and encouraging customers to return in-store for personalized, and increased one-to-one interactions
- Deliver on-going coaching for retail teams, in partnership with training and store leaders, to enhance their client engagement skills
Requirements
- Master’s or bachelor's degree in related field