As a Zendesk Admin, Operations Consultant, you are the person who does the actual configuration work: you build the workflows, routing, and channel setup that hundreds of agents and millions of passengers will use every day.
- Build and maintain the core Zendesk setup across Support, Guide, Talk, and Messaging
- Configuring ticket fields and forms, groups, views, macros, triggers, automations, SLA policies, omnichannel routing, brands, and roles and permissions
- Configure Voice (Zendesk Talk on Amazon Connect, including IVR and contact flows), email, webform, messaging, and Help Center
- Translate migration plan into configuration, replicate blueprint, apply market specifics, and run test cycles
- Configure marketplace apps and webhooks
- Nice to have: Zendesk Admin certification
- Nice to have: Salesforce Service Cloud
- Nice to have: Zendesk Apps Framework
