French Speaking Customer Advisor
Eco Plus Solutions AB · Posted Nov 10, 2026
- Sete Rios, Lisbon District, Portugal
- On-site
- Full-time
- €1K–€1K per month
Provide high-quality, omnichannel customer support to French-speaking clients for a global consumer electronics and home appliances brand.
Compensation
Base Pay: €1,100 per gross monthly salary Language Allowance: €150 per month Meal Subsidy: €7 per working day (tax-efficient addition) Performance Bonuses: Up to €80 per month based on attendance and performance targets
Responsibilities
- Act as the primary point of contact across phone, email, and live chat to manage and resolve a wide variety of customer inquiries.
- Provide clear, accurate answers regarding product specifications, advanced features, order tracking, shipping logistics, and technical troubleshooting.
- Deliver standout customer care by actively listening, exercising emotional intelligence, and tailoring effective solutions to individual needs.
- Maintain accurate, thorough records of all customer interactions, profile updates, and follow-up actions within internal database platforms.
- Work closely with supervisors, quality coaches, and peers to escalated complex cases, share operational feedback, and ensure a seamless service experience.