- Oklahoma City, Oklahoma, United States
- Full-time
- $19–$19 per hour
- 0+ years
Provide patient-centric customer service, process orders, and maintain patient records in a call center environment.
Compensation
$18.50
Responsibilities
- Conduct all patient order processing activities including updating patient demographics, explaining benefit details, obtaining patient consent, communicating order status, and processing payment.
- Maintain patient profiles, manage enrollments, and support basic workflow creation in accordance with business processes, payer requirements, and department procedures.
- Navigate and maintain work activity within iPIMS, Parachute Health, email, To-Do queues, and other digital platforms to support accurate documentation, order processing, and workflow completion.
- Obtain, process, and validate required patient consents, including non-verbal consent, portal consent, secure form consent, and reorder agentless consent, in accordance with company procedures, payer requirements, and applicable privacy standards.
- Monitor, manage, and resolve assigned work queues, to ensure timely issue resolution and workflow completion.
Requirements
- High school diploma or GED equivalent