- Strongsville, Ohio, United States
Provide remote technical support for Foundation Software’s construction industry clients, troubleshooting software and hardware issues and maintaining client records.
Responsibilities
- Serve as the first point of contact for clients experiencing problems with technological products and services
- Troubleshoot software/hardware components to identify and resolve issues
- Track client issues in call-center software and record details appropriately
- Communicate with internal departments as needed to notify them of technical issues clients are experiencing
- Maintain expertise with software, new modules and any relevant industry factors
Requirements
- Nice to have: Technical computer knowledge
- Nice to have: Microsoft SQL or database experience