The Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area, with emphasis on member service, program knowledge, member/staff safety, and communication.
- Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Welcome members as they enter and leave the YMCA.
- Greet, engage, and/or tour prospective members and program participants.
- Support membership operations through sale of memberships and program offerings.
- Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
- Nice to have: Traction Rec experience
- Nice to have: Previous YMCA experience
- Nice to have: Non-profit experience