Training Management System (LMS) jobs

Assistant Director (Lifelong Learning Client Services)

Nanyang Technological University Singapore · Posted Nov 6, 2026

Singapore, Singapore, Singapore
On-site
Full-time · Director

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The Assistant Director provides strategic and operational leadership over NEE's high-volume B2C programs. The role is responsible for designing and implementing scalable automated processes and efficient service delivery models required for this portfolio.

Responsibilities

Design, implement, and optimize scalable systems and automated workflows for participant registration, onboarding, and support.
Lead all client service operations for the FlexiMasters and Open Enrolment Public Programmes portfolio, ensuring service excellence and participant satisfaction.
Manage the operational governance framework, including Standard Operating Procedures (SOPs), service level agreements (SLAs), and compliance standards.
Oversee the effective use of the Training Management System (LMS) and other educational technologies to improve efficiency and the participant experience.
Lead and develop a high-performing client services team, managing performance to handle high-velocity operations effectively.

Requirements

Bachelor’s degree from a recognised institution
Nice to have: Qualification in business, management, education, or public policy

Skills

Enterprise Operations Leadership Judgement and Decision-Making

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Assistant Director (Lifelong Learning Client Services)

Responsibilities

Requirements

Skills