The Director of Contact Center Operations is a hands-on strategic leader responsible for overseeing the performance and development of key departments including Loan Underwriting, Quality Assurance, and Training.
Locations (2)
Belize City, Belize District, Belize
Barbados
Compensation
Quickstop is committed to offering competitive, fair, and commensurate compensation based on job-related knowledge, skills, experience, and education.
Responsibilities
Lead and oversee the operations of the Loan Underwriting, Quality Assurance, and Training departments
Set and maintain service excellence benchmarks across all Contact Center and branch operations in Belize, Barbados, and future international markets
Develop and execute strategic plans to enhance operational efficiency, customer satisfaction, and compliance across departments
Work closely with key departments including Customer Service, Sales, and Collections to ensure integrated service delivery and operational consistency
Serve as the primary liaison between Contact Center operations and other business units to align objectives, resolve issues, and drive shared initiatives
The Director, Global PV Management is responsible for assessing regional and international pharmacovigilance regulatory requirements and translating them into effective drug safety & pharmacovigilance procedures and operational processes.
Locations (3)
San Francisco, California, United States
San Diego, California, United States
Princeton, New Jersey, United States
Compensation
$194,600—$243,300 USD
Responsibilities
Review and interpret applicable international and regional pharmacovigilance regulatory requirements
Continuously monitor changes to pharmacovigilance requirements in countries where the company operates
Assess pharmacovigilance requirements for new countries and develop operational readiness plans
Conduct and document gap assessments comparing regulatory requirements with existing SOPs
The Senior Support Specialist, Field Learning plays a critical role in delivering a seamless learning experience for learners across Edward Jones.
Locations (2)
Tempe, Arizona, United States
St. Louis, Missouri, United States
Responsibilities
Coordinate the day-to-day operations and logistics for instructor‑led, virtual, and blended learning programs.
Serve as a primary point of contact for learners, facilitators, business partners, and vendors, providing timely support and guidance throughout the learning experience.
Manage program communications, participant enrollments, scheduling, reporting, materials, and learning management system activities.
Monitor training programs to ensure participants receive accurate information, complete required training, and remain on track with learning requirements.
Respond to and resolve participant inquiries, issues, and escalations while delivering a high level of customer service.
Director, Global PV ManagementAcadia Pharmaceuticals Inc. · San Francisco, US+2 more
Senior Support Specialist, Field LearningEdward Jones · Tempe, US+1 more