Troubleshooting and root cause analysis jobs

Seasoned individual contributor responsible for supporting, enhancing, and modernizing enterprise quality systems with AI and automation across DePuy Synthes.

Locations (5)

Raynham, Massachusetts, United States
West Chester, Pennsylvania, United States
New Brunswick, New Jersey, United States
Palm Beach Gardens, Florida, United States
Warsaw, Indiana, United States

Compensation

The anticipated base pay range for this position is : $96,000.00 - $155,250.00

Responsibilities

Provides day‑to‑day technical support for enterprise quality systems
Supports and enhances validated quality platforms covering complaint handling, CAPA, nonconformance, deviations, change control, document management, training records, and audit management
Identifies, evaluates, and delivers AI and automation use cases across quality processes
Partners with Data Science and AI teams to define data requirements, validate model outputs, and operationalize AI‑enabled capabilities
Ensures AI and automation solutions meet GxP, 21 CFR Part 11, and data integrity expectations

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Life Sciences, Quality, or a related discipline
Master's degree in Information Systems, Data Science, or Engineering (preferred)
Nice to have: MedTech or medical device experience
Nice to have: ISO 13485, EU MDR, FDA QSR/QMSR familiarity
Nice to have: Generative AI / LLM tooling

Skills

Enterprise quality management systems (Veeva Vault QMS, TrackWise, ETQ, Sparta, or equivalent)GxP, 21 CFR Part 11, computer system validation, data integrity (ALCOA+)Automation or AI‑enabled improvements SQL and data analysis Troubleshooting and root cause analysis Change control, testing, and documentation Python or comparable scripting language Reporting and visualization tools (Power BI, Tableau)RPA and workflow automation platforms Python Power BI

Benefits

Vacation –120 hours per calendar year
Sick time – 40 hours per calendar year (48 in Colorado, 56 in Washington)
Holiday pay – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year

See full job description

Tech Professional, Quality Systems, AI

Tech Professional, Quality Systems, AI

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