- Penang, Penang, Malaysia
- Hybrid
- Full-time · Entry
- 0+ years
A graduate-level role to develop into a customer service engineer supporting the design and implementation of management, service and maintenance solutions for customer networks using Cloud, AI, and ML.
Responsibilities
- Provide remote and on-site support for deployed systems
- Support incident response and advanced root cause analysis
- Create value added services and process optimisation by utilising automation, data analytics and best practices
- Work directly with customers to resolve issues and act as the advocate/voice of the customer
- Train on core systems and devices to develop expertise
Requirements
- Degree in Engineering
- Degree in Computer Science
- Degree in Information Technology
- Nice to have: Public Safety
- Nice to have: Mission Critical operations