- China
- Associate
Install and support IT equipment and provide 1st level phone support to users in a casino/hotel environment.
Responsibilities
- Install and support IT equipment like PCs, laptops, printers, thin clients and monitors
- Install and support standard office applications like Microsoft Office, Adobe Products
- Install corporate casino, hotel and back-of-house applications on PCs/laptops
- Systems/Servers/Network Monitoring and identify the problems with the alarms/incidents shown and escalate the problem to management or 2nd level support
- Provide phone support to users as 1st level support
Requirements
- Bachelor degree preferred